After this page, you will have signed in on your phone or computer, know what the account area holds, and know who to contact.
Casinox route in
The worry most new players have is getting locked out of the account they just opened, and the steps below remove it.
Open Casinox on the device you normally use, a computer or a phone. On a phone, the iOS and Android apps and the mobile browser all reach the same account. The usual slip is tapping a link from an unfamiliar message, which can land on a copy of the site.
Find the sign in button on the Casinox home page. It leads to the login screen, so nothing needs filling in on this page itself. On mobile, it can sit behind the menu icon. Common mistake: pressing a register or deposit button, which takes you somewhere other than the login.
At the login, the first field wants the email address you gave when you registered. Enter that same address, spelled exactly as you did then. The common slip is an old address that your browser fills in automatically, which will not match the one on file.
Confirm the sign in and the account area opens, showing your balance, history, limits, bonuses and withdrawals. If the page does not change, wait a moment and check your connection before trying again. The mistake is repeating the attempt several times in a row, which only makes the wait feel longer.
Answers without guessing
Contact support when you cannot get past the sign-in step, even after checking your details. Live chat runs daily from 10:00 to 23:00 AEDT, and support is not open round the clock, so plan around those hours. If chat is closed, write to [email protected] instead, and say which step fails.
Live chat suits anything blocking you right now, like a sign-in that keeps failing. Keep your registered email address and the exact message on screen ready.
Email suits questions that need a written record, such as an answer about a document you sent. Write from the address you registered with and include your full name.
Have three things ready: the email address you registered with, the phone or computer you tried from, and the time the problem began. Leave your password out of every message, because support will never ask for it.
Read this when a sign-in fails, you are signed out mid-session, or you want to change your limits
Say you have been playing longer than you meant to, or a run of losses has you reaching for the deposit button more often. That is the moment to open the limit settings in your account. Casinox provides deposit limits, loss limits and session time reminders, so you can set a ceiling before the next session starts. If you want more distance than a limit gives you, cooling-off periods and self-exclusion are available as well. For self-exclusion across Australia, BetStop is the national register run by the Australian Government, and you can apply online in about 5 minutes and nominate a support person. If you would rather talk first, the National Gambling Helpline on 1800 858 858 runs 24 hours a day, every day of the year, with free online chat and email counselling.
You have finished a session with money in your balance and want it in your bank account, but the sign-in page keeps you out. Every withdrawal starts from the account you play in, so getting in is the first step of any cash-out. Casinox offers 9 payment methods, including Maestro, Skrill, Google Pay, Jeton, PayID, Apple Pay, Neteller, POLi and Paysafecard. The smallest withdrawal is A$23 and the largest is A$51,100. Card payouts are quoted at 31 hours, so plan around that. Identity documents are checked at the latest before your first withdrawal, which means a payout request is when the document check can hold you up. Check the limits for your method before you ask for money, so the amount you request fits. Casinox LLC holds licence ALSI-671708 issued by the Anjouan Offshore Finance Authority.
You were partway through a game when the page dropped you back to the home page, with no message and no warning. Before you assume the account has a fault, check who else uses the device. A shared computer, tablet or family phone is the first place to look. Before you leave any shared device, use the sign-out option in your account and close the browser window as well. That habit covers the iOS and Android apps and the mobile browser alike. Casinox staff will never ask for your password in any form, so treat any message that asks for it as a warning sign. If you suspect someone else has been in your account, do not wait. Start a password reset through the secure link sent to your registered email address, and follow it from a device you trust.
Your sign-in has stopped working, and the reset link has not got you back in. Begin with the password reset: the secure link is sent to the email address you registered with, so check that inbox and the spam folder. Once the new password works, the identity checks come next. Casinox asks for proof of identity, confirmation of your residential address and a photograph of your payment card. Gather all three before you send anything, so the team has what it needs in one pass. Verification takes 18 hours, so plan around that wait rather than expecting an answer within the hour. Do not open a second account to bypass a lock, because duplicate accounts are closed immediately.
Your phone rings mid-spin, you switch to a message, and when you come back the game has gone. A session can end this way after a dropped connection, a phone that sleeps, or a move between the iOS or Android app and the mobile browser. Before you sign in again, open the account history and see which bets were placed and how each one was settled. Avoid signing in on a second device straight away, because two open sessions can make the history harder to follow. Where you can, keep play on one device and check your balance before you deposit again. If a result looks wrong, note the time and the game name while they are fresh, so any report is precise.
Casinox sign-in checks
Casinox asks you to rule out the simple causes first, so you never guess at the fix.
Your sign-in may fail because an earlier registration under your name still exists. Casinox allows one account per player, and a duplicate is closed straight away, so a closed or missing login can look like a fault. If you registered again after a long gap, that is the likely cause.
Your old account may refuse you if you have not used it for a long time, because its email address may have changed or stopped working. Your details look right, yet every attempt stops at the same step.
You may be locked out because a cooling-off period, a deposit limit or a self-exclusion you set earlier is still running. A limit you do not remember, or an exclusion that has not reached its end date, is the sign to check. A self-exclusion period cannot be shortened on request.
Signing in from abroad, or on an unfamiliar network, can leave you stuck at the sign-in step. The sign is a login that worked before and now stops in a new place. Casinox holds licence ALSI-671708 from the Anjouan Offshore Finance Authority, and whether your location suits your account is a question for support.
Every visit
Handy before signing in on a shared phone, or when you want to lock down your login habits.
Before you enter your details, it helps to know who stands behind the site. Casinox LLC, company number 843694 (Anjouan), holds licence ALSI-671708 from the Anjouan Offshore Finance Authority, and its office sits at Bandar Salaam, Mutsamudu. Connections to the site use 256-bit AES encryption, so the information you send is scrambled in transit. Independent labs, eCOGRA, GLI and Gaming Laboratories International, check the games and the systems behind them.
Picture a shared laptop left open at the end of a long evening. Most of the protection on the site cannot reach a device that someone else is already using, so the habits that count start with you. Sign out whenever you step away from a shared computer, keep your login email address private, and change your password if you think someone else has seen it. Recovery runs through a secure link sent to your registered email, so keep that inbox locked down too.
Quick access
By the end you will know which device fits, and what to check when access fails.
Say you play on your laptop at night and then open Casinox on your phone the next morning. Your balance, bonus offers, betting history, limits and withdrawal requests are the same on both, because both devices reach one account. If you ever register a second time by mistake, the duplicate is closed straight away, so keep to the single account you already have.
You are on a phone with no laptop nearby, so the first decision is which route to take. Casinox offers apps for iOS and Android, and the mobile browser works too. Whichever you open, the sign-in uses the email address you gave at registration. Pick the route you already use, and keep the same details across all of them. If one route gives trouble, try the other, since both lead to the same account.
Coming back to Casinox later on the same laptop might land you straight in, or on the sign-in screen again. Your browser settings and the device you use shape this, so do not assume either way. On a shared computer, use the sign-out option before you walk away, every time, not only when you are finished for the night. A phone at a friend's place needs the same care.
You have tried signing in twice, you are sure of your details, and the account still will not open. Start with the reset, which sends a secure link to the email address you registered with, and that link is the usual route back in. Contact the support team when the reset link never arrives, or when the link works but the account still refuses you.
You have just signed in, feel ready to play, and then notice the account is asking for documents. Casinox checks your identity documents at the latest before your first withdrawal, so the request does not mean something has gone wrong. The documents are proof of identity, residential address confirmation and a payment card photograph. The check is tied to your first withdrawal, not to the moment you sign in.
Before you hand over any details, you want to know who runs this site and who allows it to run. The operator is Casinox LLC, company number 843694 (Anjouan), based at Bandar Salaam, Mutsamudu. Casinox operates under a licence from the Anjouan Offshore Finance Authority, number ALSI-671708. Keep these details handy when you compare Casinox with other sites.
You are about to sign in from a library computer or a new phone and want to know if your details are protected. Casinox encrypts data with 256-bit AES, and that standard covers what you send when you sign in. The operator never asks for your password, not by email, chat or phone, so treat any such request as a reason to stop. If you think someone else has your password, change it through the account area.
We use cookies to keep Casinox working and, with your consent, to improve how the site performs for you.